Managing Director’s Report
Norman Disney & Young

Tony Lukic, Managing Director

“DRIVING BUSINESS PERFORMANCE DEMANDS THE ABILITY TO RAPIDLY SWITCH BETWEEN COMPETING NEEDS OF THE BUSINESS WHILST ALWAYS LOOKING FOR OPPORTUNITIES THAT EMERGING TRENDS MAY OFFER.

IN 2004, OUR FOCUS WILL BE ON EXPLORING OPPORTUNITIES THAT HAVE THE POTENTIAL TO FURTHER EXPAND OUR BUSINESS, INCREASE THE STRENGTH OF THE FIRM AND CONTRIBUTE TO THE FULFILMENT OF OUR VISION.”

Tony Lukic has a Bachelor of Engineering (Hons) from the University of Melbourne and is a member of the Institution of Engineers Australia, the IEEE, IES and ACEA. He was appointed a Director of the group in 1995 and in 1998 moved to the UK to establish NDY’s London operation. In 2000 he was appointed group Managing Director. He returned to Australia in 2002 and is responsible for driving group performance and continues to take an active involvement in key projects, international affairs and R&D initiatives.
OVER THIS PAST YEAR WE HAVE CONTINUED TO BUILD ON OUR STRONG REPUTATION IN THE ENGINEERING SERVICES DISCIPLINES ACROSS A BROAD RANGE OF MARKET SECTORS AND HAVE EXPANDED OUR SERVICE OFFERINGS THROUGH A NUMBER OF STRATEGIC OPPORTUNITIES. THIS HAS BEEN ACHIEVED THROUGH OUR INTERNATIONAL NETWORK OF OFFICES AND A DYNAMIC MANAGEMENT TEAM WHO ARE IN TOUCH WITH LOCAL AND INTERNATIONAL MARKETS AND NEW AND EMERGING TRENDS.

The year 2003 will be remembered as a successful one for NDY, having completed a range of exciting and interesting projects whilst achieving a strong financial result.

All offices have a solid outlook for the year ahead, with Brisbane, Melbourne, Canberra and Perth working on major projects well into 2004, and Sydney breaking new ground in the industrial and infrastructure sectors. Significant growth in 2003 for Auckland and Wellington is set to continue, and Kuala Lumpur is doing well in the residential, education and leisure markets.

I am excited that London has secured significant new work in the health care and laboratory sectors, whilst building a solid profile on specialist retail, residential, museum, galleries and heritage projects. I’m confident London will deliver a strong contribution to the group in the year ahead, fulfilling a key goal of our strategic plan for growth in the region.

This year saw the group take significant steps forward with many new information technology (IT) initiatives, the most significant being our wholesale move to a new 3D CAD platform. We have branded this technology ‘NDY 3D Design – Engineering with Spatial Reality’. The system, together with our proprietary applications, permits our design engineers to produce multi-disciplinary documentation working within a central 3D project model. The strategic advantages include automated clash detection to assist with design co-ordination and the ability to capture project intellectual property for use with online cost, inventory, procurement and maintenance applications.

Our drive forward will focus on working closely with other design professionals, clients, developers and building owners on collaborative 3D techniques to further enhance the benefits of the technology and to strengthen NDY’s position at the forefront of engineering design.

Other IT initiatives over the year have included a new global intranet, offering NDY personnel 24/7 desktop access to an extensive library of proprietary information ranging from NDY design guides, standards and technical memoranda to company manuals on process, procedures and policies. The intranet also includes a new referee system, allowing NDY people to define their expertise so that other NDY users can contact them to ask questions on line, discuss ideas and share experiences.

I see these IT enhancements as having great potential to provide the international group with significant benefits by helping our engineers share ideas, exchange opinions and learn from the experiences of others.

As in past years, we have made a concerted effort in Research and Development (R&D) to maintain our international proprietary specifications compliant with new industry developments, codes and regulations in all core engineering disciplines. We remain heavily committed to R&D activities, as technical excellence and the quality of our engineering documentation is a major part of NDY’s strong reputation. I believe our initiatives will further accelerate our R&D progress by harnessing the power of our international Directorate, management teams and R&D committees.

While we have focused on the implementation of new technology in the year, we have not lost sight of the importance of fostering learning and change within the organisation, particularly with regard to client service levels, the quality of our deliverables, communications, reward structures for our people, and their roles and responsibilities. It has been through active and visible sponsorship from senior management that we have managed these areas well and in 2004 we plan to continue this commitment as we believe it is essential if we are to face these ongoing challenges effectively.

Over the coming year, we have committed to work diligently to further enhance the service level provided to our clients and will be exploring opportunities that have the potential to expand our business and increase the strength of the firm.

Our strategies will be focused on three primary goals. Firstly, the opportunities related to core services in existing markets and regions of practice. Secondly, the logical expansion into adjacent markets where we can leverage existing services, relationships and business infrastructure. Thirdly, to evaluate specific geographic regions that offer potential for new growth. Each opportunity will be examined on the basis of its potential to contribute to the strength of the group and the fulfilment of our vision to be acknowledged as the best practitioner in our field.

In 2004 we will focus also on:
  • working closely with our clients to better understand their business needs and to provide a high quality engineering service that will exceed their expectations;
  • continuing to differentiate ourselves through technical excellence;
  • recruiting high calibre employees who will challenge us and who possess the ability to contribute to the long-term success of the business;
  • implementing Continual Professional Development programmes for our people so that they may achieve professional and personal growth and enjoy a long-term, fulfiling career with NDY;
  • improving our staff appraisal programme, with a focus on performance, self assessment and actions relative to goals;
  • further enhancing our corporate communications, publicity in the broader market and client reporting; and
  • continuing our high level of investment in IT and automation to ensure the business maintains an acceptable technological and competitive advantage.
We look forward to the future with confidence and anticipation, continuously striving to surpass our own standards in engineering design excellence and client expectations.


Tony Lukic
Managing Director
   
 
   
 
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